Plant Diagnosis / Warranty Inquiry

Please follow the prompts in the form. Once completed, submit the form and our team will get back to you as quickly as possible. Thank you

Name*
First Last
Phone*
Email*
Please list the variety and type of plant (example: Green Gem Boxwood)*
Is this a warranty related inquiry?*
- Yes
- No
Please enter the invoice number:*

If you do not have the invoice number, please enter the phone number for the purchasing account.
Please Be Aware Warranties are NULL and VOID if:
- Items are planted in patio pot or planter.
- Items are never planted and died in original container.
- Plant damage is caused by a person, animal, insect, vehicles, equipment, wrongdoing, vandalism, weather or neglect.
- Plant was not planted or watered with recommended protocols.
Have you done the following? Please tick the box after trying.*
- Gently bend the branches
- Gently scratch the trunk to see if there is green showing
Is there any life in the plant?*
- Yes, the branches are pliable and/or there is green on the trunk.
- No, the branches are brittle and there is no green on the trunk.
Please describe the watering protocol used (how much, how often and what type - secondary or culinary)*
Any additional information that would be helpful for us to know?*
Photo of problem area
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