Please save your original receipt in case you need to return an item. If you have lost the original receipt, our team will attempt to find the transaction in our system.
- We do not accept returns on Annuals, Vegetables or Herbs.
- We do accept returns of perennials, trees, shrubs for a reimbursement in original form of payment if
- items are returned within 7 days of original purchase, are still in sellable condition and were brought back in their original container without having been planted.
- Plants that have not been watered or have been taken out of the original container will not be accepted for a return.
- For Trees and/or Shrubs that died under warranty, our diagnostics team will issue the store credit for the replacement. Please refer to our warranty page for more information
Tools may be returned for reimbursement in original payment form if:
- They are returned unused within 7 days in sellable condition and are in original packaging.
- Tools that are warrantied by the manufacturer will need to go through the manufacturer for replacement.
Chemicals may be returned for reimbursement in original payment form if:
- They are returned within 7 days and have not been opened.
- If they have been opened, we cannot issue a return unless the container for the chemical is defective.