Glover Nursery Warranty Policy

Start Here: Our Warranty Made Simple

At Glover Nursery, our goal is to help your plants thrive in Utah’s unique growing conditions. Our plant warranty is designed to support your success, while being clear about what is and isn’t covered.

Below, you’ll find a straightforward breakdown of our warranty so you can shop with confidence and know exactly what to expect.

Warranty at a Glance*

 ✔️ Most trees and shrubs are covered

✔️ One-time replacement (store credit, not refund)

✔️ Valid for 1 year from date of purchase (or up to 5 years with MYKE)

✔️ Original receipt required

❌ Some plants and conditions are not covered (see below)

*For full warranty coverage see below.

What’s Covered

Eligible Items Include: 

 

Deciduous Trees

Conifers

Fruit Trees

Shrubs

Roses

Woody Vines

Installation fees (1-year only)

Our Warranty Policy Does Not Cover:

The following are not eligible for warranty:

  • Perennials, Annuals, Vegetables, Houseplants, Ground Cover, Grasses & Yucca
  • Trees or shrubs planted outside their USDA hardiness zone (listed for the plant).
  • Plants purchased at wholesale prices.
  • Delivery or installation fees.
  • Replacement plants (no second warranty).

Certain Plant Varieties are Excluded, Including But Not Limited to:

These plants may be more sensitive to Utah’s climate. We still offer them for gardeners who request them, but they are not eligible for warranty coverage.

  • Sub-Alpine Fir, Corkbark Fir
  • All Rhododendron (Ericaceae) family
  • All Azalea Family
  • Persimmon
  • Figs
  • Heather
  • Pieris
  • Nandin
  • Hindupan
  • Blueberries
  • Specialty items that are marked with “No Warranty Policy” on receipt

Why Some Plants Aren’t Covered

Utah’s climate can be tough on certain plant varieties. Factors like alkaline soil, extreme temperature swings, intense summer heat, and cold winters can make some plants much harder to establish and maintain long-term.

We continue to carry many of these plants for experienced gardeners who understand their needs, but due to their higher risk of failure, they are not included in our warranty.

Plants Not Covered Typically Fall Into These Categories:

Sensitive to Soil Conditions

  • Acid-loving plants that struggle in Utah’s alkaline soil
  • Examples: Azalea, Rhododendron, Blueberry, Heather

Sensitive to Heat & Sun Exposure

  • Plants that cannot tolerate intense summer heat or dry conditions
  • Examples: Sub-Alpine Fir, Corkbark Fir

Not Hardy

  • Plants not suited for Northern Utah cold winters or hot summers
  • Examples: Gardenia, Bougainvillea, Mandevilla

Marginally Hardy

  • Plants that may survive with extra protection but are inconsistent
  • Examples: Fig, Pomegranate, Crape Myrtle

Non-Woody or Seasonal Plants

  • Plants with shorter lifecycles or higher maintenance needs
  • Includes: Annuals, perennials, vegetables, houseplants

See full list of non-warrantied plants below

When Warranty is Void

Your warranty will be voided if:

    • The plant is alive but stressed (transplant shock, recoverable condition)
    • The plant was not planted or watered properly
    • The plant was never planted or kept in a container
    • The plant is in a pot or planter
    • Damage is caused by weather, animals, people, or neglect
    • You change your mind after planting
    • Force majeure events occur

Glover Nursery 1-Year Warranty

  • Covers eligible plants for 1 year from purchase
  • Provides one-time replacement only
  • Replacement is issued as store credit
IMPORTANT NOTE:
  • Plants purchased at 30%+ Off are not eligible
  • Plants purchased with store credit are not warranted

Specialty Items:

Manzanita & Kinnikinnick are eligible for 1-year warranty only (Myke’s does not work with their root system, so they are not eligible for the 5-year warranty)

MYKE’s Enhanced 5-Year Warranty

You may qualify for an extended 5-year warranty when:

  • MYKE is purchased at the same time and on the same invoice as the plant
  • The correct amount is applied based on root ball size

What it Includes:

  • One replacement within 5 years
  • Same store credit rules as our 1-year warranty apply

Special Note on MYKE Warranty:

MYKE is an independent company that offers an extended warranty on eligible plant material. To make this easy and ensure your plants are fully covered, our team will calculate the exact amount of MYKE needed at checkout based on your purchase.

MYKE must be purchased at the same time as your plant for the warranty to apply.

How does MYKE help my plants?

Mycorrhizal Fungi are symbiotic relationships that form between fungi and plants. This mutually beneficial relationship helps plant roots absorb nutrients while the fungi receive sugars and nutrients from their host plant.

Why should I use Mycorrhizae when planting?

Mycorrhizae greatly increase the absorption surface areas of roots by several hundred up to several hundred thousand times, which produces a healthier root system, and in turn a healthier plant.

How do I use MYKE correctly?

  1. Spread the appropriate amount of MYKE directly onto the root ball by size of the rootball. The ratio needed is shown on the orange sticker on top of the container.
  2. The MYKE product must come in direct contact with the root ball after it is removed from the container. Or if the plant is balled in burlap, it can be applied to the outer surface of the burlap.

Your Responsibilities

To qualify for warranty:

How the Warranty Works

Submit a request through our Warranty Inquiry Form 

    • Provide photos + watering details
    • Our Diagnostics Team reviews your case
    • If approved, bring in the plant and receipt
    • Receive store credit for replacement

Prefer to send an email?

To help our Diagnostics Team assist you as quickly as possible, please include:

  • A photo of the full plant (showing it’s planted in the ground, including the root flare)
  • 2–3 close-up photos of the trunk, branches, and leaves
  • Your watering details (how often + method)
    • Example: drip system, hose, or sprinklers + frequency
  • Type of water used (culinary or secondary)
  • Your invoice number

Replacement Guidelines 

  • Warranty provides store credit only (no cash refunds)
  • If exact plant is unavailable, you may choose a different one and pay the difference
  • Price increases on identical replacements are covered by Glover Nursery

Tips for Planting Success

Want to avoid needing the warranty? Start here:

  • Water deeply and consistently. You can check out our watering guide which covers the watering needs of plants, trees and shrubs in their first three years of life. 
  • Match plant to sunlight conditions
  • Ask our team before planting! Seriously, we staff the nursery with knowledgeable gardeners who love plants as much as you do! Grab someone in a purple vest or submit a question to our experts online. We’re here to help you grow.  
  • Reach out early if something looks off. We know that there’s a lot that can come up with a new plant. That’s why we created our plant diagnostics form. Snap a picture of the issue and send it off to our experts. They can help you diagnose overwatering, underwatering, sunlight conditions, fungus, pests and more! 

Our team is here to help you succeed—not just replace plants.

Frequently Asked Questions

We will work with you to save the plant or process the warranty if the plant has died. Please use this form to submit a request to our Diagnostics team. Be sure to include the following information:

  • 2-3 current, detailed close-up photos of the plant. Include the root flare in the photo
  • How (& how often) it is being watered (drip line, hose, gal/hr, minutes, etc)
  • What type of water you are using (culinary or secondary)
  • Invoice number on receipt

Yes, you do need to bring the original plant back. If the plant is too big or bulky to carry/fit in your vehicle, please call us prior to coming in so we can work with you on an alternative solution.

Yes, it is much easier to process the transaction if you have the original receipt in hand. If the receipt is missing, we will do our best to find the original transaction in our system.

You will also need to confirm that your name, phone number, and address are accurate on the original invoice.

No. The warranty is for one replacement plant. There are no refunds for plants returned under warranty. Please visit our return policy page for more information.

No. The MYKE must be purchased on the same invoice as the plant for the extended 5-year warranty to apply. This is MYKE’s requirement for the warranty to be valid. Glover Nursery cannot make any exceptions. 

You may use the MYKE on other plants, but the warranty will not apply if it is not purchased on the same invoice.

No. The warranty is valid for the original purchaser and cannot be transferred.

No, the replacement plant does not have a warranty and is not eligible for the MYKE extended warranty.

Trees and shrubs replaced or purchased with store credit will not have a further warranty. They are the replacement for the original item, and no further warranty is available.

There’s no further warranty on the new plant, even with the purchase of MYKE.

  1. Install and water the plant according to Glover Nursery’s planting guidelines.
  2. Check the recommended plant list for extremely alkaline, secondary water conditions.
  3. Provide a copy of the original purchase receipt as proof of purchase.
  4. Must bring in the dead plant, with the rootball still attached, to be inspected by Glover Diagnostics team to verify the plant complies with warranty conditions. If the plant is too large to carry, the diagnostics team will discuss alternate options.

You can find the detailed planting and watering instructions here.  We also have many instructional videos available on our YouTube channel.

Non Warrantied Plants- full list

Many plants struggle with different conditions in /utah, which we know will be challenging for them and, as such, we do not warranty them but do have them available for those garderners that request them on a regualr basis.

Herbaceous Material including:

Annuals
Grasses
Ground cover
Houseplants
Perennials
Vegetables
Yucca







Intolerant of Intense Heat / Drought

These plants are intolerant of intense heat and sun exposure in the Salt Lake Valley, and are either not carried or not warrantied.

Cork bark Fir
Sub-Alpine Fir

Acid Loving Plants

These plants require acidic soil (low pH) which is difficult to maintain long-term in Utah.
Some gardeners may have success with amendments and fertilizers, but due to the challenges associated with growing them successfully, they are not warrantied.

Azalea
Andromeda/Pieris
Blueberry
Heath/Heather
Heavenly Bamboo
Rhododendron
Wintergreen

Not Hardy

These plants are not hardy for Northern Utah climates. Some are brought in as annuals or indoor/outdoor plants.

Bay Laurel
Bougainvillea
Gardenia
Mandevilla
Olive
Purple Fountain Grass
Star Jasmine




Marginally Hardy

These plants are not typically hardy for Northern Utah climates, though some are marginally hardy with winter protection but due to their cold sensitivity, they sold without a warranty.

Abelia
California Lilac
Camellia
Chinese Fringe Flower
Crape Myrtle
Desert Bird of Paradise
Fig – Fruiting
Jujube
Persimmon
Pomegranate
Strawberry Tree/Madrone